Currently, this website will only process orders with U.S. or Canadian addresses. International customers may create and save an order then request a shipping quote. We will be glad to find the lowest international rates, or pass the order along to a partner in your part of the world.
Please use the contact form to request more information and be sure to give details about your ordering needs and your country.
Orders ship USPS or FedEx, and usually leave the studio in one to two days. Packages goine out USPS will ship First Class or Priority depending on the weight OR FedEx if that option is selected.
Back-ordered items may take up to 4 weeks to leave our studio and they will ship at no additional fee.
If your order is lighter than 14 ounces, shipping may be less expensive when ordering through our Etsy site.
We hope you are completely satisfied with your products. However, we know there can be surprises when ordering online. Please feel free to contact our customer service with concerns and follow the guide below for returns.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Thank you for contacting us!
Please feel free to send questions, comments and special requests...
Business hours are weekdays 10-4 but you may leave a detailed message if we don't pick up and you'll get a call back with the information you need.
Telephone: (707) 845-5348Kristy KunOpulent FibersPortland, Oregon
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